Privacy Policy — ck566 Protects Your Personal Data

1Information We Collect

ck566 collects personal information in several ways: directly from you when you register an account or use platform features, automatically when you browse the platform, and from third-party verification services where required for identity or payment verification. We collect only the minimum information necessary to deliver and improve our services.

Information You Provide Directly

When you create a ck566 account or interact with the platform, we collect the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality as provided at registration.
• Contact data: Email address, mobile phone number, and residential address (city, district, and full postal address for KYC purposes).
• Account credentials: Username and encrypted password. We do not store plaintext passwords at any time.
• KYC documents: Government-issued identification (National ID, passport, or driving licence), proof of address (utility bill, bank statement, or similar document dated within 90 days), and payment method ownership evidence where required.
• Financial data: Deposit and withdrawal history, bKash/Nagad/Rocket mobile wallet identifiers, and transaction reference numbers. We do not store full card numbers or banking PINs.
• Communication records: Content of messages sent to our support team, including chat transcripts and email correspondence.

Information Collected Automatically

When you visit or use the ck566 platform, our systems automatically log certain technical and behavioural data:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, browser type, and screen resolution.
• Pages visited, time spent on each page, and navigation paths within the platform.
• Game sessions accessed, bet amounts, game outcomes, and session durations (used for responsible gaming monitoring and fraud prevention).
• Cookie identifiers and session tokens (see the Cookies section below).

Information from Third Parties

In specific circumstances, ck566 may receive personal information about you from trusted third-party service providers, including identity verification agencies and payment processors. This data is used solely for compliance, fraud prevention, and payment processing purposes and is handled under the same protections as data you provide directly.

2How We Use Your Information

ck566 processes your personal information on the basis of contractual necessity, legitimate interests, legal obligation, and — where required — your explicit consent. The table below sets out the primary purposes for which we use your data.

Marketing Communications

ck566 will only send you promotional emails or SMS messages if you have explicitly opted in to receive them at the time of registration or through your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the platform.

Automated Decision-Making

ck566 uses automated systems to flag unusual account activity, identify potential fraud, and monitor betting patterns associated with responsible gaming concerns. Where an automated process results in a decision that significantly affects your account — such as a temporary restriction or a withdrawal delay — you have the right to request human review of that decision. Contact [email protected] to invoke this right.

3Cookies & Tracking Technologies

ck566 uses cookies and similar tracking technologies to operate the platform, maintain the security of your session, remember your preferences, and understand how users interact with our services. This section explains what cookies we use and how you can manage them.

Types of Cookies We Use

Managing Your Cookie Preferences

You may configure your browser to block, restrict, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. Analytics and functional cookies can be disabled without affecting your core account access. Browser-level cookie controls are available in the settings of all major browsers including Chrome, Firefox, Safari, and Edge.

4Data Sharing & Third Parties

ck566 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

Service Providers

We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners who process your deposit and withdrawal transactions. These providers receive only the data necessary to complete the transaction.
• Identity verification services: Third-party KYC providers used to verify the authenticity of identity documents submitted by players.
• Game technology providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive session identifiers and game result data to deliver gameplay and resolve disputes. They do not receive your full name, contact details, or financial account information.
• Infrastructure and hosting providers: Cloud infrastructure providers who host the ck566 platform under strict data security agreements.

Legal Disclosures

ck566 may disclose your personal information to law enforcement agencies, regulatory authorities, or courts when legally required to do so, or when we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the rights of ck566 or its players, or comply with a legal process. We will notify you of any such request where we are legally permitted to do so.

Business Transfers

In the event that ck566 undergoes a merger, acquisition, restructuring, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and ensure that the receiving entity is bound by privacy obligations at least as protective as those described in this policy.

5Data Retention & Storage

ck566 retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal, compliance, and business obligations. We do not retain data beyond what is necessary for its stated purpose.

Retention Periods by Data Type

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting history is retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for five years from the date of verification or from the date of account closure, whichever is later.
• Support communications: Retained for two years from the date of the last communication in a support thread.
• Analytics and session data: Retained in aggregated, anonymised form for up to 24 months.
• Marketing consent records: Retained for as long as consent is active, plus three years following withdrawal of consent as evidence of compliance.

Data Storage Location

ck566 stores player data on secure servers. All storage infrastructure is subject to access controls, encryption at rest, and regular security audits. Data related to Bangladeshi players is handled in accordance with applicable data protection principles, and we take all reasonable steps to ensure your information is protected regardless of where it is physically stored.

Deletion Requests

If you wish to request deletion of your personal data, you may do so by contacting us at [email protected]. Please note that deletion requests may not be fulfilled in full where retention is required by law — for example, transaction records subject to anti-money-laundering obligations cannot be deleted on request during the mandatory retention period. We will respond to all verified deletion requests within 30 days and advise on what data can and cannot be deleted.

6Your Privacy Rights

As a user of the ck566 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request. We will respond within 30 days of receiving a verified request.

7Security Measures

ck566 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption on all web pages, API communications, and login sessions.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Role-based access controls ensuring that only authorised ck566 personnel with a legitimate business need can access personal data.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised login.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Intrusion detection systems monitoring the platform infrastructure around the clock.
• Staff training on data protection responsibilities and secure data handling practices.

Your Role in Account Security

While ck566 takes every reasonable precaution to secure your data on our side, you also play an important role. We recommend using a strong, unique password for your ck566 account, never sharing your login credentials with any other person, and logging out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact our support team immediately at [email protected].

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, ck566 will notify affected users without undue delay and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence. We maintain an incident response plan that is reviewed and tested regularly.

8Policy Updates & Contact

ck566 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, applicable laws, or regulatory requirements. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered players by email.

We encourage you to review this Privacy Policy periodically to stay informed about how ck566 is protecting your information. Your continued use of the platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

Children's Privacy

The ck566 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately suspend the account and delete all associated personal information. Parents and guardians who believe a minor may have accessed ck566 are encouraged to contact us immediately.

Links to Other Sites

The ck566 platform does not contain links to external third-party websites. This Privacy Policy applies solely to the ck566 platform and its associated services. ck566 takes no responsibility for the privacy practices of any other organisations or websites.

Contact Us About Privacy

If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way ck566 handles your personal data, please contact our data protection team. All privacy enquiries are handled in English and responded to within 30 days of receipt.